FAQs

How long does it take to receive my order?

It takes 12-14 weeks depending on your approval process.
 

what should i do if i don't have all the specifications?

Fill out the specs sheet with all the information you do have and then give us a call and request to speak with a sales representative. We'll be happy to assist you.
 

How long is pricing valid?

30 days from the time you receive pricing.
 

what files should I send my designs/artwork in?

To ensure that your packaging is produced accurately please send files in .ai, .indd, .eps, & .pdf formats (especially if you have vector based designs such as a logo) and .jpgs for images. Also include any fonts that is used to create your artwork. 
 

Where do i send my samples for pricing?

Attn: Rep Name
75 Broad Street
Suite 202
New York, NY 10004
 

Can I receive production samples?

Yes, upon request.

 

how long does it take to obtain pricing?

2-3 business days.

 

how long until i know the status of my order?

To obtain order status please contact your sales representative. They will be able to provide you with your current order status. They will also advise when your orders' projected arrival time.